If you already have an 8-digit Direkt ID required for any of the Bank’s electronic channels, the portal is automatically available to you.
If you do not yet have access to internet banking services, you can apply for it at a Raiffeisen branch.

To activate your access, you will need:

• Your 8-digit Direkt ID, which can be found on the Electronic Channel application form, on the customer card received at the branch, or in the cover letter accompanying your bank card.
• A 4-digit one-time digital channel activation code, sent via SMS to the phone number registered with the bank at the time of your application.

Steps to activate

1. Select the activation tab on the login page, then enter your 8-digit Direkt ID and the direkt channel activation code received via SMS.
2. Create a login password.

Once activated, you can access the platform using your Direkt ID and the password you set.

You can securely log in using one of the following methods:

• Direkt ID, password, and Mobile token (via the myRaiffeisen mobile application)
• Direkt ID, password, and a one-time SMS code
• Hardware token

If you are an account holder or an authorized representative with more than two internet banking access rights, you can access all your accounts by logging in with any of your Direkt IDs.

If you lose, forget, or become deactivated

• the password linked to your Direkt ID, or
• expired the one-time digital channel activation code received via SMS,

you can request a new digital channel activation code by calling our customer center or visiting any Raiffeisen branch.

If you forgot your password but can still log into myRaiffeisen mobile application, you can reset your password there.

Steps to change your password in the myRaiffeisen mobile application:

1. Tap on the Profile icon, then go to the Privacy and Security menu and select Change Password.
2. After the authentication enter the 4-digit activation PIN you received via SMS from Raiffeisen Bank.
3. Once the activation PIN is entered, you can set a new password.
4. Confirm the new password by re-entering it.
5. At the end of the successful process, you’ll receive a confirmation message, and your new password will be automatically applied.

In the upper-left corner of the portal, you will see the name of the client on whose behalf you are authorized to act. If you have access to multiple clients' accounts, clicking on the client’s name opens the client profile selector, where you can view your roles and access rights.

When signing transactions, you must always use the password associated with the respective access. With the Mobile token you can easily and conveniently authenticate transactions for all your access rights.

Yes, all the DirektNet features are accessible from the myRaiffeisen Portal. At the same time, additional online features are also accessible on the portal.