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Customer Data Update

Based on the provisions of Act LIII of 2017 on the Prevention and Combating of Money Laundering and Terrorist Financing (Sections 12 (1) and (3) of the Money Laundering Act), the Bank and the Customer are jointly responsible for keeping the data recorded on the Customer up-to-date. The Bank is required to keep up-to-date customer information, and the Customer is also required to notify the Bank within 5 working days of any change, including the presentation of valid personal identity document if the document previously presented has expired.

The Bank may refuse to execute orders (including bank card payment orders and the use of digital channels) in the case of an expired identity document, and shall not be liable for any damages resulting from failure to notify. From 13 March 2024, the Bank will begin to restrict access to the mentioned services for customers whose document has expired 31 days ago.

If your personal identification document previously registered with our Bank has expired and you have not yet presented your new document (ID card/passport/card-format driver's licence), please submit a copy of it.

Please submit your new, valid document, if your name has not changed, preferably by e-mail or via the myRaiffeisen portal. If further information, including personal information, is required in relation to the document you have submitted, we will contact you through the same channel as the submission.

Submission options:

1. Via myRaiffeisen portal 

You can upload a copy of your identity document (max. 7 MB) to myRaiffeisen portal/updating Customer information.  


If you are submitting the document in electronic format, please consider the following: 

  • Take a photo or scan both sides of your identification document (ID card, passport or card-format driver's licence). Make sure the image is in sharp colour, we cannot accept poor quality black and white copies.
  • Please save the copy of your document in pdf or a common image format (e.g. jpeg, tif).
  • Please do not send any documents other than your identity document, unless you have an old type of identity document. In this case, please also copy the address page of your residence card.
     

2. Via e-mail:

  • You can send it as an e-mail attachment (max. 10 MB) to the address adategyeztetes@raiffeisen.hu.
  • Please note that we can only accept a copy of the document from your e-mail address recorded in the Bank’s systems. You can check or change if necessary your e-mail address in DirektNet (Administration / Update e-mail address).
  • Enter your name in the subject field of the e-mail.

If you are submitting the document in electronic format, please consider the following: 

  • Take a photo or scan both sides of your identification document (ID card, passport or card-format driver's licence). Make sure the image is in sharp colour, we cannot accept poor quality black and white copies.
  • Please save the copy of your document in pdf or a common image format (e.g. jpeg, tif).
  • Please do not send any documents other than your identity document, unless you have an old type of identity document. In this case, please also copy the address page of your residence card.

3. Via Electra:

  • As an attachment to a letter in a free format.

4. By post - by mail:

  • Send a colour copy of the document by post to Raiffeisen Bank Zrt. Budapest 1700 – Write “Data Reconciliation” on the envelope.

5. At a branch

If you are unable to do either of the above, we recommend that our retail customers or small and medium - sized enterprises book an appointment by clicking here for faster service in the branch, while our corporate or Private Banking customers are asked to make an appointment directly with their account manager.

Please bring your valid identity document (identity card, passport or card-format driver's licence), your residence card and your tax identification number with you.